IT SERVICE MANAGEMENT

ITIL

IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Our online course program

  • The ITIL® Foundation: ITIL is all about management of IT infrastructure so you can use it optimally. For example, the roles, functions, processes, procedures and the kind of environment we need to create to make the optimal use of IT. The Foundation Level is the entry level qualification which offers delegates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
  • ITIL Service Operation (SO): This course will give a detailed understanding of how to support all the operations required to carry out the services and functions once the service gets deployed to the live environment from the Service Transition stage of the life-cycle. The candidate will learn the objectives, policies, concepts, methods and processes which builds the Service Operation stage up. Further, there will be a focus on the principles, purpose, activities, technology, functions and implementation considerations. Finally, they will get a better understanding of all the concepts with the help of a case- study, exercise files and chapter tests enabling them to be fully prepared for the final test.
  • ITIL Continual Service Improvement (CSI): The Continual Service Improvement (CSI) module forms one of the five Service Lifecycle modules which focus on continual service improvement initiatives through identifying, measuring, reporting and implementing improvements across all Lifecycle stages. This course aims to make one understand the usage of processes, concepts and practice essentials utilized in this stage towards delivering quality Service Management practices. The course methodology will involve analysis of case studies for a practical hands-on approach enabling success in the exam in an easy manner.
ITIL
Price
Mobile Applications VMEdu Mobile App
Exam Voucher
PMI PDUs
Videos | Total 6 Chapters, 37 Videos and 5 Case study

Study Material

Simulated Practice Test

Access Duration
Coupon
Free
$0.00
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One (1st chapter)

Study Guides, Chapter tests, Terms and Concepts for All the Chapters, Case Studies And White Papers

One 40-question simulated practice test

3 days
 
ITIL Foundation
$209.95
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Total 37

Study Guides, Chapter tests, Terms and Concepts for All the Chapters, Case Studies And White Papers

2

180 days
ITIL Intermediate SO
$475.95
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Total 37

Study Guides, Chapter Tests, for All the Chapters. Simulated Test and Sample Test

2

180 Days
ITIL Intermediate CSI
$475.95
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Total 37

Study Guides, Chapter Tests, for All the Chapters. Simulated Test and Sample Test

2

180 Days